Terms of Service

Last Updated: Sept. 18, 2023

These Terms of Service (“Terms”) govern your use of the rental property services provided by Complete Corporate, Inc. (“we,” “our,” or “us”). By using our services, including but not limited to accessing our website, booking a rental property, or using our mobile applications, you agree to be bound by these Terms. Please read these Terms carefully.

1. Booking and Rental

1.1 Eligibility:

To use our rental property services, you must be at least 18 years old and have the legal capacity to enter into contracts. By booking a property, you represent and warrant that you meet these eligibility requirements.

1.2 Booking Process:

When you book a property, you agree to pay the specified rental rate, additional fees (if applicable), and any security deposit required.

You must provide accurate and complete information during the booking process.
Your booking is not confirmed until we send you a confirmation email or other written confirmation.

1.3 Rental Period:

The rental period begins and ends as specified in your booking confirmation.
You must adhere to the property’s check-in and check-out times.

2. Payment and Fees

2.1 Payment:

You agree to pay the total amount due for the property as specified in your booking confirmation.

Payment may be made by credit card, debit card or other accepted methods.
We may charge your payment method for the rental amount and any applicable fees.

2.2 Security Deposit:

Some properties may require a security deposit to cover potential damages or breaches of these Terms.

The security deposit, if applicable, will be refunded according to the terms outlined in your booking confirmation.

2.3 Additional Fees:

You may be responsible for additional fees, such as cleaning fees, service fees and local taxes, as specified in your booking confirmation.

3. Cancellations and Refunds

3.1 Cancellation Policy:

Cancellation policies vary by property and are outlined in your booking confirmation.
You are responsible for understanding and adhering to the cancellation policy.

3.2 Refunds:

Refunds, if applicable, will be processed in accordance with the property’s cancellation policy.

Any applicable refund will be issued to the payment method used for the booking.

4. Guest Responsibilities

4.1 Property Care:

You agree to treat the property and its contents with care and respect.
You are responsible for any damage or loss caused during your stay.

4.2 Compliance with Laws:

You must comply with all applicable laws, regulations and homeowner association rules while staying at the property.

4.3 Noise and Behavior:

You must respect quiet hours and be considerate of neighbors.
Disruptive or inappropriate behavior may result in eviction without a refund.

5. Liability and Disputes

5.1 Limitation of Liability:

We are not responsible for any injuries, accidents or losses that occur during your stay.

You agree to indemnify and hold us harmless from any claims or disputes arising from your use of our rental property services.

5.2 Dispute Resolution:

Any disputes between you and us will be resolved through arbitration in accordance with our Dispute Resolution Policy, which is incorporated into these Terms by reference.

6. Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on our website, and the “Last Updated” date will be revised accordingly. Your continued use of our services after such changes constitutes your acceptance of the updated Terms.

7. Contact Us

If you have any questions or concerns about these Terms, please contact us at [email protected].

By using our rental property services, you agree to these Terms. If you do not agree with these Terms, please do not use our services.